There was a long and unexpected interruption of service this past week. The interruption was caused by a total system crash of the machine that runs the website www.scubbly.com, and it occurred at a very unfortunate time, when no person was available to reboot the server for several days. The machine that serves www.scubbly.com was merely off, and the automated processes that are supposed to turn it back on didn’t do it properly.
Scubbly service was unavailable for approximately 3 days, 11 hours; from Saturday, December 13, 2014 19:43:30 (UTC) until it was manually rebooted at Wednesday, December 17, 2014 7:20:00 (UTC).
During this time, anyone who might have visited the scubbly.com website for any reason would have received either: 1) a timeout attempting to contact the Scubbly server, or possibly 2) a “service unavailable” error.
To sellers and customers, I apologize for the service interruption. We are investigating the reason for the crash, and for the failure to restart the service immediately following the crash. At this time we have no reason to suspect any foul play, and there was no damage to any historical data. All systems are working fine now.
Obviously, 3 days of service interruption is terrible. We want Scubbly to be working as close to 100% of the time as possible. Once we have identified why the crash happened, we will be using that knowledge to design a more fault-tolerant system, or to put processes in place to mitigate or manage “disaster recovery” situations more expediently; this could involve changes to Scubbly in ways that we can’t currently predict; any changes that will affect sellers or customers will be communicated here in the Scubbly blog.
With sincere apologies,